Refund Policy

This Refund Policy explains how cancellations and refunds work for Portofolia paid plans. By subscribing, you agree to this policy together with our Terms and Conditions.

When you subscribe through Paddle, Paddle is the merchant of record. You may cancel your subscription at any time from your account billing area or via Paddle's customer portal; cancellation stops future renewals.

Because Portofolia provides digital services that begin immediately upon purchase, fees are generally non-refundable. At our discretion, we may offer a partial or full refund for unused prepaid time (for example, if you cancel shortly after renewal and have not materially used paid features). Refund decisions consider fair use, abuse prevention, and applicable law.

Free trials convert to paid plans unless canceled before the trial ends. Promotional or discounted pricing is subject to the terms shown at checkout; refunds on promo purchases follow the same principles as standard subscriptions.

If you paid via bKash or another manual method we offer, refunds are handled case by case. Contact support with your payment reference. Approved refunds may be returned via the original method or an alternative we agree on, minus any non-recoverable fees.

Email support@portofolia.online from your account email and include:

• Your Portofolia account email
• Transaction or subscription ID (from Paddle receipt or bKash reference)
• Brief reason for the request

We aim to respond within a few business days.

Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension pending investigation.

We may update this policy; the current version is always published at this URL with an updated date.

Refund questions: support@portofolia.online.